Service à la clientèle

To set up a product for auto delivery, you must be logged into your account. Then on any Product Page you can click "Auto Delivery" to see the prompt. You can also visit our setup guide for more help.

To start a return request, or RMA, you will need to go to your Order History and click on the Order you are trying to start a return for. If there are items that are eligible for return, you will see a button on the Order stating "Return Request (RMA)". Clicking this will direct you to the RMA form, for this specific Order. If you are having any difficulties with submitting your RMA, please contact us HERE.

For Order Tracking information, you can go to Order History, and select the Order you wish to see tracking information for. If items in the Order have shipped, you will see the tracking information for each package.

If you are not seeing tracking information that you believe should be there, please contact us HERE.

There are a few methods of resetting your password:

1. If you are already logged in, you can go to the Change Password page.
2. If you are unable to log in to your account, please go to Sign In, and click the "Forgot Password" link.
3. If these methods are not working for you, please contact us by clicking HERE

If you are having any issues with your Order and need to speak to a member of our team, you can contact us HERE.

If you need an update on the estimate time of an item coming back in stock, and your backordered item being fulfilled, you can contact us HERE

If you are sure you no longer need the backordered item, you can go to Backorder Management and click the "Cancel" option on the line item you wish to cancel.

Yes,
Ordering an item that is currently unavailable just means the item will be placed on Backorder. You will see this item appear in Backorder Management